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Returns & Hygiene Policy
Understanding our policy for your peace of mind
Important Hygiene Notice
Due to European hygiene regulations and the intimate nature of jewelry, we cannot accept returns for change of mind or sizing issues once the product has been worn.
🛡️ Your protection: This policy ensures every piece remains hygienic and safe for all our community members.
When Returns Are Accepted
- Manufacturing defects discovered upon arrival
- Wrong item shipped by mistake
- Damaged during shipping (must report within 48 hours)
- Unworn items with original packaging within 14 days
⏰ Unworn returns must be initiated within 14 days of delivery
Return Process Steps
Contact Support
Provide Details & Photos
Receive Return Authorization
Ship & Receive Resolution
Frequently Asked Questions
Everything you need to know about your Meliora experience
Categories
🛒 Ordering & Payment
How do I place an order?
You can order directly through our live shows on TikTok, Instagram, or via our website. During lives, simply comment "SOLD" with the item number and our host will guide you through the process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers for European customers.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@meliora.com with your order number.
🚚 Shipping & Delivery
How long does shipping take?
Europe: 3-7 business days
International: 7-14 business days
Express shipping available at checkout.
Do you ship internationally?
Yes! We ship worldwide from our European headquarters. Customs fees may apply for orders outside the EU.
How can I track my order?
Tracking information is sent to your email once your order ships. You can also track through your account dashboard.
✨ Product Care & Quality
How should I care for my jewelry?
• Remove before swimming, showering, or exercising
• Store in provided pouch away from moisture
• Clean with soft, dry cloth only
• Avoid contact with perfumes and chemicals
What materials do you use?
We use high-quality 925 sterling silver, 18k gold plating, genuine gemstones, and ethically sourced materials. All pieces are nickel-free and hypoallergenic.
🔧 Warranty & Repairs
What does your warranty cover?
Our 1-year warranty covers manufacturing defects including:
• Stone setting issues
• Clasp malfunctions
• Chain breaks (under normal use)
• Plating defects
How do I make a warranty claim?
Contact our support team with your order number, photos of the issue, and a description. We'll guide you through the warranty process.
Still Need Help?
Our support team is here for you
Live Chat
Quick answers during business hours
Support Hours
Mon-Fri
9:00 - 18:00 CET
Weekends
10:00 - 16:00 CET
